The Mental Health Program at St. Paul’s Hospital is accountable to the public we serve and are governed by the Providence Health Care accountability standards.
The Mental Health Program like the rest of Providence Health Care has a process for comments, concerns, compliments and complaints. Get more information at Providence Health Care's website.
The Mental Health Program and Department of Psychiatry conduct a monthly quality meeting where projects to improve the overall quality of care we provide to patients and families are worked on. We have patient and family representatives that participate on this committee.
For any issue or incident that requires a thorough review, we have an internal review process whereby we critically review the matter with members of the interdisciplinary team (physicians, nursing, allied staff, etc.)
If you’re interested in Quality Care at Providence Health Care, please read more about our patient satisfaction surveys, accreditation, infection control measures and much more.